It was very easy to set up the appointment, they came when they said they would, finished in the time they said, were extremely respectful of my home, follow up to make sure I was happy, and, most important, were able to do a small carpet repair I needed as part of the job. The estimate for the cleaning was done by email, but they, quite reasonably, did not do an estimate for the repair until they were on site, and it was also very, very fair. On price, they were not the least expensive, however, the real question is value not price when you are dealing with your carpet. Even with that, they were only very slightly higher, but worth EVERY bit of the very few pennies of difference (yes, I’m a tightwad). I got an estimate from them for my two orientals when the time comes. Hire them with confidence. – Deby
They pickup and delivered. Awesome job! Bobby Harlow was very professional and knowledgeable. Kept in touch with me on delivery. His staff is very friendly and went beyond to make sure I was satisfied. I have several clients and will always use Bobby for future business. –Jane
I’m a property manager, I’ve used A Step Above faithfully for over two years. Great staff, and great workmanship. I manage 58 properties and I’ve sent them out on some challenging jobs. They are quick to respond, honest, and they do a great job. On a renovation they are the last ones I send before showing the rental. I do not have to go behind them and inspect their work, I know it’s ready to show when they leave. They have, and will continue to have all my business. – Tammy G., Crown Realty Homes
I have used A Step Above previously for carpet cleaning and will continue to do so in the future. They are very responsive and when they give a time-frame for service, they consistently meet it. They are great at communicating reminders and they call when on their way. They do an awesome job and their technicians are very friendly and professional. They follow-up to ensure quality service. I highly recommend them. – Mary
We could not be happier, they told us what to expect and they delivered. They were punctual, courteous, and did a terrific job. We will use them again as well as recommend them to others. Price was very competitive. We are pleased with the work. – TN Disability Coalition
Arrived on time and worked diligently. Received a follow up phone call shortly after the technician left to verify service was as expected. This is the second time we have used A Step Above Carpet and Flooring care. – Nancy
I needed the carpeting deep cleaned since the previous owners had 2 small dogs and my allergies have been horrible since moving from the Chicago area. I called A Step Above and made an appointment. When the gentleman arrived, he used a tool that beeped every time he inserted it into the carpeting. He told me he couldn’t clean my carpet for he would be taking my money under false pretenses. Nothing he could do would be able to get the pet urine out of my carpeting, since the urine had penetrated the floor boards. He told me the only permanent solution would be to have new carpeting installed and have the floor boards sealed. That night my husband went through the house with his black light and urine was everywhere. The new carpeting has been installed and the first place I will call when the carpeting needs cleaning is A Step Above–because it is a giant step above! – Betty
A Step Above was great – from the initial call and scheduling (they were able to come exactly on the day time requested), to the call to give a heads up they were on their way, to the cleaning itself (and super polite cleaners), to the follow-up call I received after cleaning to make sure everything went well. I would recommend them, and will definitely use them again! Carpets look new! – Elsa F.
Punctual, excellent service, happy with price. Would use again (have used multiple times) – Sue and Eric B.
Wonderful service! I have used them 3 times so far at 2 different houses. They are always on time and the service is the best. -Ken P.