I needed the carpeting deep cleaned since the previous owners had 2 small dogs and my allergies have been horrible since moving from the Chicago area. I called A Step Above and made an appointment. When the gentleman arrived, he used a tool that beeped every time he inserted it into the carpeting. He told me he couldn’t clean my carpet for he would be taking my money under false pretenses. Nothing he could do would be able to get the pet urine out of my carpeting, since the urine had penetrated the floor boards. He told me the only permanent solution would be to have new carpeting installed and have the floor boards sealed. That night my husband went through the house with his black light and urine was everywhere. The new carpeting has been installed and the first place I will call when the carpeting needs cleaning is A Step Above–because it is a giant step above! – Betty
A Step Above was great – from the initial call and scheduling (they were able to come exactly on the day time requested), to the call to give a heads up they were on their way, to the cleaning itself (and super polite cleaners), to the follow-up call I received after cleaning to make sure everything went well. I would recommend them, and will definitely use them again! Carpets look new! – Elsa F.
Punctual, excellent service, happy with price. Would use again (have used multiple times) – Sue and Eric B.
Wonderful service! I have used them 3 times so far at 2 different houses. They are always on time and the service is the best. -Ken P.
They were prompt, courteous and did a fantastic job. I felt that they really cared about the cleaning. They also patched a spot in the carpet that was torn by the dog, it looked like new. Best of all the company called the following day to make sure I was happy. – Carolyn H.
Showed up on time, did great work, then called to make sure I was happy. Thanks! – Kathy L.
I have used them several times, always great service and great guys that make me feel comfortable. – Phyllis L.
I received a call, a thank you card, and a care guide…love them! – Janet B.
They made my old, nasty carpet look great, I couldn’t believe it! – Natalie S.
I was going to throw my sofa away due to the staining and pet odor, A Step Above made it look and smell new again! – Roger B