Heather’s Message

If you are a potential client I want to personally thank you for considering A Step Above Carpet and Flooring Care, LLC for your flooring and upholstery care needs.  I assure you that we may not be perfect but we will do everything we can to do the best job possible.  To our current customers I would like to say, thank you so much for your business. I truly appreciate your continued support.  It is always my goal to not just have a one time client, but I want to have a forever client!

I initially had apprehension about being a female business owner in such a male dominated profession. However, I have been so very blessed with the support of great clients, friends, family, and colleagues. The greatest part of this experience has been the appreciation our clients express when I call them to follow up after completion of a carpet cleaning, something we do after every job to insure each customer is 100% satisfied. Having a husband, two children, and multiple pets in my home it is easy for me to relate to the challenges faced in maintaining your homes health and cleanliness.

I understand you have many choices in carpet cleaning and flooring care providers and I am humbled at the opportunity to serve you. Our commitment to you is backed by an unconditional satisfaction guarantee. If you are unsatisfied in any way we will do everything we can to make it right.  Remember, if a spot comes back, so do we!

We may never be the biggest but we will always do what is necessary to be the best.

Please feel free to call our office anytime with any questions you may have. heather1 I’ll be happy to help you in any way I can, whether you are using our services or not.  Oftentimes, I can help you with small spot removals with products you may already have in your home.

I look forward to working with you!


Heather Pinckard – Owner