If you are a potential client, I want to personally thank you for considering A Step Above Carpet and Flooring Care for your flooring and upholstery care needs. I assure you that we may not be perfect but we will do everything we can to do the best job possible. To our current customers I would like to say, thank you so much for your business. I truly appreciate your continued support. It is always my goal to have a one time client, but I want to have a forever client!
I purchased A Step Above after retiring from the communications industry with over 35 years of experience in customer service and service excellence. The greatest part of this experience has been the appreciation our clients express when I call them to follow up after completion of a carpet cleaning appointment, something we do after every job to insure each customer is 100% satisfied. A Step Above customers responded so well to our teams efforts and goal of 100% customer satisfaction that we are the top rated carpet cleaning company on Angie’s List with over 630 reviews, a 95% A Rating and 6 consecutive years as an Angie’s List Super Service Award Winner including the 2020 SSA. A Step Above was awarded the 2018 & 2021 Best of Franklin award in the Carpet & Upholstery Cleaners category as well as Expertise Best Carpet Cleaners in Nashville for 2021 & 2022!
I understand you have many choices in carpet cleaning and flooring care providers and I am humbled at the opportunity to serve you. Our commitment to you is backed by an unconditional satisfaction guarantee. If you are unsatisfied in any way we will do everything we can to make it right. Remember, if a spot comes back, so do we!
We may never be the biggest but we will always do what is necessary to be the best.
Please feel free to call our office anytime with any questions you may have. I’ll be happy to help you in any way I can, whether you are using our services or not. We look forward to taking care of your carpet, rug and tile cleaning needs.
Sincerely,
Bobby Harlow – Owner
